Shipping:
All of my jewellery is handmade and it is aimed to be sent out within 4 working days of the order being placed.  If you require an item urgently for a special date or event please contact me as more often than not I can work to shorter time scales.  
Delivery is via 1st Class signed for to all UK addresses and International tracked for all European and United States destinations. Shipping is priced per item, although combined shipping can be arranged, with price dependent on weight and insurance value. Contact  info@sulisdesigns.com.
All orders are sent out in plain packaging and will not display the name Sulis Designs on the outside.

Special delivery instructions:
If you have any special instructions for delivery, please include them in the ‘Note to Seller’ section at the checkout.

Kits and Tutorials:
A PDF of any tutorials bought will be emailed once payment has been made. Tutorials will not be refunded. 

All tutorials are Copyright©2017 Claire Sumner. All rights reserved. Pattern and instructions are for personal use only. Please do not distribute, lend, copy or teach any portion of this document. Reproduction and distribution of these instructions in whole or in part, in any form, without the author’s consent, is strictly prohibited.
​
Returns:
If you are unsatisfied with your order in any way, please contact me at info@sulisdesigns.com. Returns must be made within 14 days of delivery for a refund or exchange. The item must be unused, be in its original packaging and be suitable for re-sale.  Postage costs for returning items to us cannot be refunded, unless the item is faulty or damaged.

How to care for your hand-crafted jewellery
When wearing, protect all jewellery from scratches, sharp blows, chemicals, extreme temperatures and sunlight.  To avoid scratching other jewellery, please store each item separately. 
Remove jewellery when doing household chores such as gardening, cleaning and household repairs, or any sport. 
Apply makeup, perfume and hairspray before putting on your jewellery. 
​Do not wear in swimming pools, hot tubs or when bathing.